Choosing the right repair facility

You have the right to select the shop of your choice. Be sure to ask for references, look for thank you letters from other satisfied customers. Bottom line, if you don’t "Feel" right about leaving your vehicle there, then don't. Go somewhere where all of your questions are answered and where you do feel comfortable. Pick a repair shop, leave your automobile there and then notify your insurance agent.

Do I need three estimates?

No. By  Arkansas State Law you are only required to get one estimate from any body shop of your choosing. You can still get as many as you like, the insurance company cannot demand any. Select a repair facility of your choice before you discuss the claim with your Insurance Company. Do not drive a damaged vehicle. You can require the insurance company to go to you for their inspection of damage.

Authorized repair shops?

An insurance company may attempt to steer you to one of their authorized or "contracted" repair shops. Beware these shops may have cut deals with that insurance company or have agreed to attempt to sell you cheap aftermarket parts. Just tell your insurance company "no!"- it’s your power word. We are not bound to any contract to any insurance company. We choose to not cut deals at the expense of you or your vehicle. We are an independent, family owned business that you can trust and it will always be that way.

Do you still have questions?

We feel that our job is far more than just repairing your vehicle. We will do our very best to always insure that your best interest is always priority one. To make sure we do that we always try to help keep our customers well informed to the policies and practices of not only insurance companies but other shops as well. So if at anytime you have any questions regarding your insurance company, your repair or if you have any other general question, even if we aren't your body shop of choice FEEL FREE TO CONTACT US ANYTIME.